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Check-in for cabins starts at 2:00 PM, while site check-in starts at 10:00 AM. Check-out time for all accommodation is 10:00 AM.
What are the reception opening hours?
Monday to Friday: 8:00 AM – 5:30 PM / Saturday: 9:00 AM – 3:00 PM / Sunday: 10:00 AM – 2:00 PM
Can I cancel or change my booking?
Yes. Cancellations made at least 48 hours before arrival are eligible for a refund minus a $25 administration fee. Cancellations made within 48 hours of arrival are non-refundable unless otherwise stated.
Yes. Selected pet-friendly cabins are available with an additional surcharge. Pets must always be supervised, kept on a leash within the park, and owners are required to clean up after them.
What is considered Peak Season?
Peak Season includes special events and holiday periods such as:
Power Station Shut
Camp Oven Festival
Caravan Rallies
Group Bookings & Wedding Parties
Christmas & New Year period (20 December – 5 January)
When do I need to pay for my booking?
Full payment is required at the time of booking to secure your reservation. A confirmation email will be sent once payment is received.
What happens if I arrive late or do not arrive?
If you do not arrive by 10:00 AM on the day after your scheduled arrival, your reservation may be cancelled without refund.
Yes. A $50 replacement fee applies if cabin or room keys are not returned upon departure. Key return boxes are available near the boom gate and beside the office entrance.